Genpact

Transformation happens here.

5th Floor, 5 Merchant Square, Paddington, London W2 1AY

Financial Services Business Intelligence Risk & Compliance Procurement Supply Chain

Genpact is a global professional services firm focused on delivering digital transformation for clients through digital-led innovation and digitally-enabled intelligent operations

Glass Door
Team Size 500+
Established 1997
Growth
86%
Net Revenue Increase from 2014-2019

Genpact is a global professional services firm focused on delivering digital transformation for clients through digital-led innovation and digitally-enabled intelligent operations

We’re a professional services firm focused on creating lasting, impactful transformation. We help organizations build resilience and prepare for tomorrow by reimagining their businesses today. See who we work with. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all of us. We connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish creates better business outcomes.

Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. We ensure that data and digital work together to create bold, lasting results and make business transformation real. Our experience demonstrates that advanced business processes and operations can generate and sustain a positive impact on business by helping control cost and capital intensity, strengthening market engagement, supporting organizational transformation, and managing risk and compliance. In doing so, we make our clients more competitive.

We design, transform, and run intelligent operations, with digital and analytics embedded at every step. And by building on our deep expertise from running thousands of processes for Fortune Global 500 clients, we deliver domain-led digital transformation through our extensive digital, analytics, and consulting capabilities. We run some of the most complex business process operations on earth. We help our clients primarily in two ways: designing and running intelligent operations and providing digital-led solutions.

Our Intelligent Operations embed digital and advanced analytics into our business process outsourcing (BPO) solutions to automate and transform our clients’ operations. This allows enterprises to be more flexible and helps them focus on what they need to do to better compete in their industries. Across our key industry verticals, our digital-led solutions include technologies such as artificial intelligence (AI), robotic process automation, dynamic workflow, mobility, and design thinking. We use our Smart Enterprise Processes (SEP), which is a patented and highly granular approach, to dramatically improve the performance of business processes. We help our clients identify opportunities and technologies for making business processes more efficient and effective. And we apply our deep process knowledge, process-centric technology and digital products to transform them.

Founders & Leaders

Tarun Chopra Photo

Tarun Chopra

Senior Vice President & Global Transformation Lead Consumer Goods, Retail, Life Sciences & Healthcare

Tarun is the Vice President & Global Transformation Lead Consumer Goods, Retail, Life Sciences & Healthcare at Genpact. He is highly analytical and pragmatic, hands on and focused on providing win win solutions for the teams. He is direct in his approach and collaborative in his engagement style.

Kevin Roddy Photo

Kevin Roddy

Director and Capability Lead: Organisation Change and Talent Consulting

Kevin is a Director and Capability Lead: Organisation Change and Talent Consulting at Genpact. He is an organisation effectiveness and change specialist who has worked in Consulting and in house both domestically and internationally. Deep expertise in People Strategy, OD, TOM, Cultural and Behavioural Change, Leadership and Talent Development, Performance Management, Talent Management and Change Management

Miguel Villanueva Photo

Miguel Villanueva

Senior Director - Banking & Capital Markets Transformation and Consulting

Miguel is currently working as a Director at Genpact Europe Banking & Financial Services Consulting team. In this role he has been managing projects with different local and global clients across UK, Australia, the US, and Latin America in Operational Excellence, Value Driver Modeling, Transformation Projects (processes & digital), Global Business Services design and location strategy, as well as Lean Six Sigma (LSS) improvements implementation. As a Consulting Lead with a main focus in the Banking and Financial Services, Miguel has led projects in different areas such as Business & Private Banking, Mortgages, Customer Services channels & Contact Centers, Retail & Commercial Credit Initiation Processes, Credit Cards, Wire Transfers, Shared Services Design, Direct Marketing and Sales, Customer Segmentation, Value Propositions.

Sandeep Agnihotri Photo

Sandeep Agnihotri

VP & Head of Insurance Solutions- UK/ Europe

Sandeep is the VP & Head of Insurance Solutions- UK/ Europe at Genpact. Helping Insurance clients to enable growth, enhance client experience, increase profitability and reduce risk by creating a future proof digital middle and back office via leveraging Rapid Process Automation, Artificial Intelligence and Dynamic Workflow on the strong foundation of Industry expertise and Lean Six Sigma approach. He has 20 years of experience in helping clients successfully deliver on Shared Services Strategy with a strong foundation of Lean Six Sigma (LSS) and Industry expertise. For the last 10 years, he has been focused on helping clients deliver results through creating and implementing Digital transformation by leveraging technologies like Rapid Process Automation (RPA), Artificial Intelligence and Dynamic Workflow.

Genpact: Realising our vision
From delivering exceptional experiences to harnessing the combined power of people in the age of instinct, Genpact is gearing up to realize its vision for the future.

Values

  • Curious - humility and inclusiveness, continuous learning, innovation
  • Incisive - deep domain expertise, intellectual agility, speed to outcome
  • Courageous - ability to influence change, tolerance for ambiguity, appetite for risk

Awards

  • Star Performer & Leader in Finance & Accounting Outsourcing Digital Capability Platform (FAO DCP), 2020
  • Niche Player in Data and Analytics Service Providers Magic Quadrant, Worldwide, 2020
  • Leader in Finance & Accounting Outsourcing (FAO) PEAK, 2020
  • Innovator in Life Science Digital Services RadarView, 2020
  • Leader in Finance & Accounting (F&A) Provider Lens, 2019-2020
  • Brandon Hall Excellence Award: 3 Gold, 4 Silver Awards, Brandon Hall Group, 2017
  • BrandonHall - Excellence in Learning: 5 Gold, 3 Silver, 2 Bronze Awards, Brandon Hall Group, 2016
  • Innovation Award for excellence in Business Process Services, Aecus, 2015
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