DT Consulting

We help life sciences companies lead their large-scale digital transformation efforts for continued customer experience success

5 Merchant Square Paddington London W2 1AY

Healthcare Life Sciences Digital Strategy Transformation

We’re not a general consultancy immersing how life sciences companies can take charge of their digital transformation efforts for continued customer experience success – it is our specialty

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Team Size 50 - 75

We’re not a general consultancy immersing how life sciences companies can take charge of their digital transformation efforts for continued customer experience success – it is our specialty

As a strategy consulting firm, we drive transformation by building capabilities required to help life sciences companies thrive in the digital age for continued customer experience success for patients, physicians, and payers. Engaging with DT Consulting means clients will harness the power of data, capitalize on new technology, transform into intelligent operations, master customer experience design, and build customer-centric, digital talent and culture. Our focus on digital and customer experience transformation has made DT Consulting the trusted advisor of many Tier-1 life sciences firms in the US, Europe, and Asia. We have assembled a global team of high-profile consultants selected for their first-hand knowledge and deep experience in strategy and execution gained outside and inside the life sciences industry.

We help life sciences companies lead their large-scale digital transformation efforts for continued customer experience success. As a specialist consulting firm, we use fact-based insights from carefully crafted research, peer networking for executives in digital or related areas, assessments, benchmarks, and bespoke consulting projects to address digital excellence transformation in the pharmaceutical industry.

Over the past ten years, we’ve helped all of the leading pharmaceutical firms improve their digital excellence by applying our solutions. Our clients face complex questions every day; we help them find the right answers. We enable pharmaceutical leaders to make the most of every opportunity to achieve and sustain digital excellence and customer experience success on every level. Together, we get to the real issues, formulate practical recommendations, and deliver tangible results.

What we're about...

Each project is a unique opportunity for you to help our partners make a difference in the life sciences market. We strongly believe that the best results are achieved when creative minds work together in an open, collaborative, and non-hierarchical environment, so our culture is based upon teamwork, trust, and a spirit of intellectual curiosity.

We’re always looking for talented individuals with a passion for life sciences, digital technology, and customer experience management. In addition to having a background in the pharmaceutical industry, consulting, or digital, you should have a passion for solving our clients’ challenges with discipline, creativity, and a natural desire for perfection. If we’ve just described you, then we look forward to receiving your application.

Founders & Leaders

Dennis van Rooij Photo

Dennis van Rooij

Managing Partner, United Kingdom

Dennis is a recognized expert on how pharmaceutical executives can take full advantage of new digital technologies to bolster their business objectives. He brings a strategic yet pragmatic perspective on digital transformation for the pharmaceutical industry. In his current role as Managing Partner, Dennis is responsible for managing DT’s network of senior pharmaceutical executives who are leading their firm’s digital transformation and multichannel marketing. Prior to founding DT Consulting, Dennis was the Global Head of Digital Transformation at Novartis in Switzerland. He also served as an interim advisor for AstraZeneca, supporting its global digital marketing capabilities and engagement team. Prior to that, Dennis led the digital marketing strategy for Asia Pacific, Japan, and emerging markets for GlaxoSmithKline. Dennis also has seven years of digital transformation experience outside the global pharmaceutical industry as a senior consultant at MetrixLab and Forrester Research.

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Tim van Tongeren

Managing Partner London, United Kingdom

Tim has worked for more than fifteen years with commercial leaders to navigate their strategic and organizational transformations required to thrive on digital technology change. In his current role as Managing Partner, he leads DT’s Solutions and Consulting offerings to advise the world’s largest pharmaceutical firms on how to best achieve customer experience success through digital transformation. He also directs DT’s ongoing effort to provide the pharma industry with the most relevant insights on digital strategy, digital health, and organizational change. Prior to founding DT Consulting, Tim served as senior advisor at Eli Lilly’s Digital Hub in Europe and had leadership roles at GlaxoSmithKline’s Digital Centre of Excellence to transform its customer experience and digital analytics capability. Before that, he served in SapientNitro’s Strategy Consulting, helping firms across industries develop and execute their digital marketing strategies and multichannel presence.

Hannah Price Photo

Hannah Price

Director London, United Kingdom

Hannah has more than a decade of experience working with commercial and technology leaders focused on digital and customer experience transformation. She advises organizations on how to evolve their customer offering to take advantage of digital capabilities and develop the internal competencies required to effect this transformation. In her current role as Director of Customer Experience, she leads DT’s customer experience practice, guiding the world’s largest pharmaceutical firms towards creating deliberate, holistic experiences for customers that leverage digital channels and deliver business value. Prior to joining DT Consulting, Hannah was a principal consultant at Forrester Research, where she worked with organizations developing customer experience strategies. Before that, she was a manager at Deloitte Digital, specializing in transforming firms’ customer multichannel propositions and managing the resulting operational impacts.

Michael Cook Photo

Michael Cook

Michael Cook

Michael is the Director of Research at DT Consulting, with responsibility for DT’s overall thought leadership and strategic market engagement. He identifies how digital technologies and changing customer expectations are reshaping the life sciences industry and will continue to do so. Michael has an established reputation as a leading researcher, thinker, and speaker with an extensive background in qualitative and quantitative research, forecasting, and strategic analysis. Michael came to DT Consulting from Cognizant, where he co-led its Center for the Future of Work thought leadership division in EMEA. Michael’s research has been featured at high-profile events such as the World Economic Forum and in major publications including the Wall Street Journal, Forbes, and the Financial Times. Prior to Cognizant, Michael served as a global research director at HfS Research.

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